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Cancellation and Refund Policy (GDPR Compliant)

Introduction

Projuktit Team prioritizes customer satisfaction. This policy details the conditions under which cancellations and refunds are processed in compliance with the General Data Protection Regulation (GDPR).

Eligibility for Refund

A refund request can be made under the following circumstances:

  • Technical issues preventing course access

  • Course content delivered does not match what was promised

  • Incorrect course purchased mistakenly instead of the intended course

How to Request a Refund

Refund requests must be submitted within 24 hours of purchase. Follow these steps:

  • Email us at ad***@**********am.com

  • Include your registered email address or phone number and clearly state the reason for your refund request.

Refund Processing

  • Refund requests are verified and processed within 48 hours.

  • Refunds will be issued to the original payment method or depending on customer preference.

  • Confirmation of refund processing will be sent via email.

Conditions for Non-Refundability

Refund requests will not be approved if:

  • The request is submitted after 24 hours from the purchase time.

  • The course certificate has been issued before submitting a refund request within 24 hours.

  • The course certificate is obtained within the 48-hour processing period after requesting a refund.

  • Course activities (video streaming, quizzes, downloads, etc.) continue during the refund evaluation process.

  • More than 10 premium or distributed course videos have been viewed prior to the refund request.

Eligible Refund Situations

Refund requests may be approved under these conditions:

  • Mistaken purchase with the option to transfer to another course, adjusting any cost differences.

  • The Projuktit Team fails to deliver course content as explicitly promised.

Refund Timeframe

Once approved, refunds will be processed within 48 hours. If refunds are delayed beyond this period, please contact us directly.

Confirmation of Refund

Upon successful refund processing, you will receive confirmation via email.

Policy Updates

Projuktit Team reserves the right to amend this policy to reflect operational or regulatory changes. Notification of significant changes will be communicated through email and website announcements.

Contact Information

For refund inquiries, please contact:

Email: ad***@**********am.com

Date of Last Update: 24-03-2025