Cancellation and Refund Policy

Last updated: 26 October 2026

1. Introduction

Projukti Team is a trading name of PROJUKTI TEAM LIMITED, company number 15759825.

We want you to feel confident when purchasing our courses. This Policy explains when you can request a refund, how to contact us and how your payment will be returned.

We offer two separate refund routes:

• A refund because you have changed your mind.
• A refund after completing the course videos and achieving the mock-test scores recommended in your course guidance.

These are alternative routes. You do not have to meet the course-completion conditions to request a change-of-mind refund.

2. Change-of-Mind Refunds

If you change your mind about your course purchase, you can request a full refund of the amount you paid for that course.

You do not need to:

• Complete the video classes.
• Achieve a particular mock-test score.
• Sit or fail an official examination.
• Demonstrate a technical fault or explain a personal reason.

Simply tell us that you have changed your mind and provide enough information for us to identify your purchase.

Starting the course, watching videos, attempting mock tests or receiving a course-completion certificate does not, by itself, prevent a refund under this change-of-mind policy.

We do not impose an additional request deadline under this voluntary policy. App-store purchases must be handled through the relevant store’s refund process, as explained below.

3. Refunds After Completing the Learning Programme

If you wish to request a refund after following our learning programme, the conditions for this route are:

1. Complete all video classes included in the purchased course.
2. Achieve the mock-test scores recommended in the guidance provided for that course.

Once you meet these conditions, you can request a full refund of the amount you paid for the course if you remain dissatisfied.

The relevant score requirements must be clearly available in your course guidance. We will not introduce a new score requirement retrospectively or refuse a request because of an undisclosed requirement.

We may check your course-progress and mock-test records to confirm completion. If those records are incomplete because of a technical issue, we will consider reasonable alternative evidence and help resolve the issue.

These conditions apply only to this learning-completion refund route. They do not apply to change-of-mind requests or your statutory rights.

4. Our Recommendation Before Requesting a Refund

To get the most benefit from the course, we recommend that you:

• Watch all the video classes.
• Follow the study guidance.
• Practise until you achieve the recommended mock-test scores.
• Take your official examination when you feel ready.
• Then consider whether you still wish to request a refund.

Taking an official examination is our recommendation, not a refund condition.

You do not have to sit or fail an official examination, provide an examination result or delay a change-of-mind request to follow this recommendation.

5. How to Request a Refund

Email admin@projuktiteam.com or info@projuktiteam.com.

Please provide, where available:

• Your name.
• The email address or telephone number associated with your account.
• The course name.
• Your order number, transaction reference or purchase receipt.
• The purchase channel: website, bank transfer, Google Play or Apple App Store.
• Whether you are requesting a change-of-mind refund or a refund after completing the learning programme.

If you cannot find your receipt or order number, contact us with the information you have so we can help locate the purchase.

For a change-of-mind request, saying “I have changed my mind and would like a refund” is sufficient. You do not need to provide a detailed explanation.

You do not have to use a particular form to exercise a statutory cancellation right. Any clear statement that you wish to cancel is sufficient.

6. How Your Refund Will Be Paid

Refunds are returned through the original purchase channel and, wherever supported, to the original payment method.

How you purchasedHow your refund is returned

Website payment processed through Stripe

Through Stripe to the original card or other payment method used at checkout

Direct bank transfer

By bank transfer to the bank account from which the original payment was made

Android purchase billed through Google Play

Through Google Play’s billing and refund system to the payment method determined by Google Play

iPhone or iPad purchase billed through Apple

Through Apple’s refund process to the payment method determined by Apple

The purchase receipt determines the refund channel. For example, a course purchased on our website and later accessed through an Android app is refunded through the website payment route, not through Google Play.

For bank-transfer refunds, we may ask for information needed to verify the original payment and the receiving account. We will never ask for your online banking password or a one-time security code.

If the original payment route is unavailable, contact us. We will work with you and the relevant provider to arrange a lawful, supported alternative where necessary.

Google Play Purchases

You may contact us with your Google Play order reference so we can locate the purchase and process an eligible refund through Google Play. You may also use Google Play’s own refund-request process.

Apple App Store Purchases

For purchases billed by Apple, submit your request through reportaproblem.apple.com. Apple administers and decides requests submitted through its refund system.

We can help you identify the purchase and provide relevant information, but we cannot approve a refund on Apple’s behalf or control its processing time.

If you encounter a platform restriction or your request is declined, contact us so we can review the issue and any obligations we owe to you. Platform procedures do not remove your mandatory consumer rights.

7. Refund Amount and Processing Time

A full course refund means the amount you actually paid for that course, including applicable taxes. If you used a discount, the refund is based on the discounted amount paid.

We do not deduct our payment-processing costs or charge an administration fee for a refund under this Policy.

A course refund does not include separately purchased examination fees or unrelated third-party costs unless we expressly promised otherwise or the law requires it.

We aim to review your request and initiate a refund within 48 hours of receiving the information reasonably needed to identify and verify it. If further checks are needed, we will explain what is required and keep you informed.

This is our processing target, not a guarantee that the money will appear in your account within 48 hours. Banks, card issuers and app stores may take additional time to complete the return.

Where a statutory cancellation right applies, we will meet the applicable legal reimbursement deadline. For a qualifying cancellation of an online digital-content or service contract, this is normally no later than 14 days after we are informed of the cancellation.

We will confirm when we have initiated the refund and provide an available reference where appropriate. We do not issue duplicate refunds for a payment already fully refunded.

8. Course Access After a Refund

When a full refund is processed, the purchased access associated with that refunded course will end. This may include access to its premium videos, mock tests and downloadable materials.

Your access to other separately purchased courses will not be affected.

If a subscription is involved, we will explain whether the refund also stops future renewals. Refunding a payment, cancelling a subscription and deleting an app are separate actions unless the relevant platform processes them together.

9. Technical Problems, Incorrect Purchases and Consumer Rights

Please contact us if:

• You cannot access the course because of a technical problem.
• The course is materially different from its description.
• You purchased the wrong course.
• You were charged incorrectly or more than once.

You do not need to complete the videos or achieve mock-test scores before reporting these issues.

If you purchased the wrong course, we may offer a transfer to the intended course with your agreement. You do not have to accept a transfer instead of a refund to which you are entitled.

This Policy provides additional refund benefits and does not replace or restrict your statutory rights under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Depending on the circumstances, those rights may include cancellation, repair or replacement, repeat performance, a price reduction or a refund.

Our voluntary change-of-mind policy remains available even where a statutory change-of-mind cancellation right has lawfully ended.

10. Changes to This Policy

We may update this Policy and will display the revised date on this page.

Changes will not retrospectively remove refund rights or guarantees that formed part of your purchase. Your statutory rights remain unaffected.

Personal information provided during a refund request is handled in accordance with our Privacy Policy.

11. Contact Us

Refund enquiries: admin@projuktiteam.com

General support: info@projuktiteam.com

Telephone: +44 20 8191 2679

PROJUKTI TEAM LIMITED

Unit 8, First Floor

17–18 Vine Court

London, England

E1 1JH